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Delivery

Delivery Information

Here at Insight Cordless Lighting, we are committed to providing an exceptional delivery service to you, our customer. Any online order placed before 8pm Monday to Thursday; before 4:45pm on Friday or 2pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our stock management system helps us to monitor and package all orders carefully and efficiently, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times. All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

 

Courier Delivery 

For all Pre Orders (Worldwide)
  • Pre-orders are subject to additional processing time.
  • Please contact a member of our team for Pre-Order dispatch dates.
    UK Mainland (excluding Highlands & Islands) 
    • Standard Delivery (2-5 working days)
    • Next Day Delivery (1-2 working days)
    • Monday to Friday service. Orders must be made before 4pm for next working day service. Available for any size order. Online tracking with 1-hour window.
    • Requires a signature.
    Scottish Highlands & Islands, Northern Ireland, Jersey, Guernsey
    • Scottish Highlands & Islands, Northern Ireland, Jersey, Guernsey.
    • Express Delivery* (1-3 working days)Monday to Friday service. Available for any size order. Online tracking with 1-hour window.
    • Requires a signature.

    Pre-10:30am (Monday-Friday) delivery are available at a cost of £15.00 - please call our office on 01480 219 392 for these services.

     

    International Deliveries

    Republic of Ireland
    • Next Day Delivery (1-2 working days) DHL Express -includes DHL Online tracking.
    • Signature is required upon delivery
    USA & Canada  
    • Standard Delivery (2-5 working days)
    • Next Day Delivery (1-2 working days) DHL Express -includes DHL Online tracking.
    • Signature is required upon delivery
    Europe
    • Standard Delivery (2-5 working days)
    • Next Day Delivery (1-2 working days) DHL Express -includes DHL Online tracking.
    Australia & New Zealand
    • DHL Express (2-5 working days) includes DHL Online tracking.
    • Signature is required upon delivery.
    Asia
    • DHL Express (2-5 working days) includes DHL Online tracking.
    • Signature is required upon delivery.

    Small orders (up to 200kg) to the following International destinations can be delivered by DHL. All international courier deliveries are fully tracked and require a signature on delivery. If you would like your items sent to a destination that isn't listed above we may still be able to arrange a custom shipping option. Visit our contact page for ways to get in touch to discuss our delivery options.

    Customs Duties & Taxes

    Customs duty & taxes (VAT) are not included in the prices you see at the checkout, and you may be required to pay Import Duties and VAT upon receipt of your order or at a later date, depending on the requisites of your customs authority. These charges must be paid by the customer. We are not responsible for any import duties or fees charged upon arrival to any other country. Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimise the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labelling, packing, declarations, invoices, etc.) in an email to our support team. We are more than happy to follow your instructions.

    Tracking you order

    Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.

    Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with their agent via their text msg or email service.

    Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at info@insightcordlesslighting.com or telephone 01480 219 392 (From outside the UK: +44 (0)1480 219 392) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

     

    What do I do if I receive damaged goods?

    Or cordless lamps tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 72 hours and we'll be happy to address any problems and help with the return and replacement of your order.

    Take a look at our Returns Policy for further information on how to request a replacement or return goods to us. 

    Do you need any further help or advice about delivery?

    If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone: 

    info@insightcordlesslighting.com

    01480 219 392 (From outside the UK: +44 (0)1480 219 392)

     

    We're open Monday – Friday, 9.00am - 5.30pm and would love to help you out with any questions you might have. Alternatively, take a look at our FAQ section for some commonly asked questions.


     

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