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Delivery

Delivery

Our delivery rates

United Kingdom

Spend over £60 for FREE delivery / 3+ days
FREE
Standard delivery / 3+ days
£4.50
Express delivery / 1+ days
£7.22
Highlands and Channel Islands / 2+ days
£22.50

 

 

International delivery / 3-5 days

Available*

Ireland, Belgium, Jersey, France, Germany, Luxembourg, Netherlands, Monaco…
from £23.06
Austria, Sweden, Denmark, Italy, Portugal, Spain, San Marino…
from £25.86
Andorra, Estonia, Greece, Lithuania, Malta, Slovakia, Slovenia, Croatia, Cyprus, Czech Republic, Hungary, Latvia, Poland, Romania…
from £26.22
United States
from £21.41
Albania, Gibraltar, Liechtenstein, Montenegro, Serbia, Switzerland, Canary Islands, Iceland, Israel, Norway, Turkey…
from £25.51
Canada, Mexico, Moldova, Ukraine..
from £25.67

Australia, Bahrain, Bhutan, Cambodia, China, Hong Kong, Indonesia, Japan, Kuwait, New Zealand, Oman, Philippines, Qatar, Taiwan, Thailand, United Arabs Emirates, Vietnam Macau, Malaysia, Nepal, Singapore, South Africa, South Korea, Sri Lanka..

from £28.71

Returning an item

 

FREE* Please click here for more information.

 

Customs Duties & Taxes

Customs duty & taxes (VAT) are not included in the prices you see at the checkout, and you may be required to pay Import Duties and VAT upon receipt of your order or at a later date, depending on the requisites of your customs authority. These charges must be paid by the customer. We are not responsible for any import duties or fees charged upon arrival to any other country. Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimise the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labelling, packing, declarations, invoices, etc.) in an email to our support team. We are more than happy to follow your instructions.

Tracking you order

Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.

Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with their agent via their text msg or email service.

Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at info@insightcordlesslighting.com or telephone 01480 219 392 (From outside the UK: +44 (0)1480 219 392) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

 

What do I do if I receive damaged goods?

Our cordless lamps tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 72 hours and we'll be happy to address any problems and help with the return and replacement of your order.

Take a look at our Returns Policy for further information on how to request a replacement or return goods to us. 

Do you need any further help or advice about delivery?

If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone: 

info@insightcordlesslighting.com

01480 219 392 (From outside the UK: +44 (0)1480 219 392)

 

We're open Monday – Friday, 9.00am - 5.30pm and would love to help you out with any questions you might have. Alternatively, take a look at our FAQ section for some commonly asked questions.


 

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