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While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, please ensure you read all the terms and conditions below:
Due to our super efficient automated system, it's usually not possible to change your order. However, if you call us during our office hours on 01480 219 392 (outside the UK +44 (0)1480 219392), our helpful Customer Service team may be able to change or cancel your order if they catch it in time. Please have your order number to hand. If your order has already been packed or dispatched, then you will need to follow our returns procedure once you’ve received your delivery (detailed below).
At Insight Cordless Lighting, we want you to be delighted with every purchase you make. In the event that you’re not and you wish to exchange or return a product, you have 28 days from the date you receive them to return the goods. The items must be unused, in the original packaging and in a re-saleable condition to receive a full refund.
As much as we dislike it, mistakes occasionally happen - if your order is faulty, incorrect or damaged, please use our contact us form or phone straight away on 01480 219 392 or outside the UK +44 (0)1480 219 392. Our helpful Customer Service team will resolve your issue for you.
Complete this returns form including details of which product(s) you would like to return. Make a note of your original order number. You must keep your proof of purchase safe and have this to hand if we request it (your order confirmation email will do).
Complete the form and ensure you provide a reason for returning your items. Place the returns form inside the parcel and securely package it. Send the product to us, ensuring you get proof of postage in case the package doesn't make it to us. We can’t accept liability for goods that get lost or damaged when they’re returned.
We will reimburse you the cost of returning a product to us if it’s deemed faulty, however, we don’t cover charges to return the product if you changed your mind.
The account used for your original payment will be refunded within 10 days of us receiving the returned product (your bank may take up to 21 working days to credit your account with the refunded amount). We can’t refund an alternative card and if your original card has expired you will receive a credit note. We’re not liable and don’t take responsibility for any bank charges that you may have incurred during the refund process.
If promotions were applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return. Your statutory rights are not affected.
Unless faulty or not as described, we cannot refund or offer an exchange on:
- Made to order (bespoke items)
We’re unable to accept order cancellations for these products.
Insight Cordless Lighting: Returns Dept
16 Trafalgar Road
St Neots, Cambridgeshire,
PE19 7NA, United Kingdom
If for any reason you are not entirely satisfied with an order, please contact our customer service team.