You're covered for a minimum of 24 months with our honest guarantee...
We give you complete peace of mind with our 2 year guarantee. (Please check the product details before ordering of the guarantee provided). If your item is faulty, simply contact us within a year of the date of purchase and we’ll replace it or offer a reasonable alternative. We don't usually ask for an item to be sent back to us, as we can usually diagnose any issue straight away.
- In keeping with our aim of providing exemplary customer service, we’re proud to offer a 1 year guarantee for all purchases* from ICL.
- Any non-perishable product you purchase from us is covered for any fault that may develop in the 24 months following purchase.
Our Guarantee covers:
- Your product against faults stemming from what we call 'natural causes', which are usually unavoidable. Our key guarantee highlights.
- All faults covered for 24 months.
- You usually don't have to return a faulty item.
- Free replacement postage.
Our Guarantee doesn't cover:
- A product purchased from ICL that’s been modified in any way. This includes removing plugs and any kind of rewiring.
- We cannot promise to cover any product we feel has been abused or used in an incorrect application.
ICL reserves the right to remove this guarantee at any time. If goods returned to ICL are beyond repair and are not covered by our guarantee, we will notify you to collect or recycle the product for you ourselves.