Frequently Asked Questions

Product Information

Can the cordless lamps be used outdoors?

 Yes, our cordless lamps are designed to be used both indoors and outdoors. Please check your chosen lamps specification for IP Rating.

How long does it take to charge the lamps?

It will generally take between 4-6 hours to charge all our lamps. However please check the information on the product page for specific times. Recharging can be influenced by temperature and humidity. A hot ambient temperature may increase charging time. 

What is the life expectancy of the lamps?

All of our lamps are fitted with a rechargeable lithium polymer battery. These typically have a life expectancy of 500+ charges or roughly 1-2 years depending on usage. 

Please note; rechargeable batteries like to be charged. Prolonged inactivity or operating in high temperature, may impair performance and shorten the battery life. 

Do you offer discounts?

 Yes, we can offer discounts for members of the trade such as designers, architects, contractors and hospitality clients. In addition, we may be able to offer special discounts for large volume orders. Please contact our customer support team with any questions. 

Can the cordless lamps be used in my country?

More than likely, yes. Our charging pads and trolleys can be used around the world. It accepts a mains input from 100V–240V. We will supply you with the correct power adaptor for your country.

What is the light source used?

All our cordless lamps use an energy efficient LED bulb. Please check the information on the product page for full details on which LED bulb is installed within the lamp. The LED operating life is estimated to last 50,000 hours. 

Order & Trade

Can I pre-order an item?

Yes, you can now pre-order items on our website. If the item you would like to order is currently out of stock, then you may be given the option to pre-order the item if we know that more stock is on its way. To do so, simply find the item you wish to order and select the pre-order button. Alternatively you may see a "Please notify me when back in stock" section. Simply enter your email address or telephone number to be contacted when the stock is available. Pre-orders are subject to availability, waiting times vary from time to time. Please contact our customer support team if you would like an update on your pre-order. 

What payment methods do you accept?

We accept all major credit and debit cards, PayPal and bank transfer. Either place your order via the website and pay using our secure online payment system or we can provide electronic invoices to commercial clients. 

Whats included with my order?

All cordless lamps are supplied without charging accessories. You will need to select your preferred charging options. There are 4 different charging options to choose from, each suitable for charging multiple quantity of lamps. The lamps will be delivered fully charged and ready to use.

Can I setup a trade account with you?

Yes we do offer trade accounts to selected eligible companies. Please kindly note if you are in a country where we already have a partner/ representative it is likely your trade account request will be rejected. Please complete the trade account form and contact a member of our team for more details.

Can I order samples?

Yes, we provide a sampling service to our hospitality and trade customers. You will need to complete our sample request form. Please note we do charge for our samples however can provide a full refund (minus delivery costs) if the samples are either returned to us. Alternatively if a subsequent order is placed after seeing the samples we will deduct the cost from your final invoice. 

Do you offer credit terms?

Yes, we do however this is only available to our eligible trade accounts.

Delivery

I need a fast delivery

No problem, simply select the express delivery option during the checkout stage. If you have specific delivery requirements it would advised to contact our team before making your purchase. 

Do you offer DDP Freight?

We do not offer this type of shipping service. We offer DAP, EXW, FOB and CIF.

Can you deliver using our own account?

Yes often we have customers who have their own shipping account. Please contact a member of our team for a custom order excluding delivery costs. 

Do you deliver internationally?

Yes we can delivery anywhere in the world using our network of reliable and fast couriers. If you can't see your country during checkout please contact a member of our team so we can calculate a rate for you.

How fast is delivery?

We offer a variety of delivery options each offering a different delivery speed. 


Express - Next day (1-2 days) delivery using either DPD, DHL, FEDEX.
Standard - 3-5 days delivery using either DPD, DHL, FEDEX

Economy - 12-30 days delivery using air freight or sea freight. Delivery time depends upon location and freight choice.

My order hasn't been delivered yet.

Firstly, please accept our apologies if you are experiencing delays with the shipping of your order. This could be down to a variety of factors. In order to get a specific answer please contact a member of the team who will be happy to assist you.

Returns & Other Information

What is the product warranty?

Insight Cordless Lighting warrants all products sold to be free from defects in materials and workmanship for a period of 24 months (2 years) from the date of purchase. Insight Cordless Lighting shall repair or replace any part which is found to be defective within the warranty period. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one year after the date of purchase. 

What if I have a problem during my warranty period?

If you experience a problem with any product you purchased from Insight Cordless Lighting that offers a manufacturer warranty, please contact our customer support team. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

How do I return my product?

For all domestic customers, we are happy to accept returns for items within 28 days of order delivery as required by the 'Long Distance Selling Act'. The returned product must be free from wear, marks or any condition that would prevent them from being sold as new. Returned items must have the original packaging enclosed and must be accompanied with a copy of the receipt. We offer you the option of exchange or refund. Refunds are credited to the original form of payment. Please read our full returns policy on our website.

Where can I buy your cordless lamps?

 You can purchase all our products directly from our online store or from one of our carefully selected distributors. To find a distributer local to you, please contact a member of our team.

How do I clean my cordless lamp?

 > Glass Diffusers: Apply silicon based cleaner and wipe with soft cloth.
> Plastic Diffuser & Parts: Clean with damp cloth
> Stainless Steel Diffuser & Parts: Clean with damp cloth.
> Use stainless steel polish & cleaner to remove stains and scratches.
> Lamp Bottom & Charging Base: Clean with damp cloth and take extra care to avoid liquid spills onto electrical contacts. 

Do I need a certificate of origin?

The Certificate of Origin (CO) is a document to certify the place of manufacture of goods. It is required when exporting to specific countries, when requested by the consignee for customs clearance. This is required for every individual order shipped to the destinations listed below. The fee for Certificate of Origin is £58.20 GBP. 

Countries requiring CO are as follow – Bahrain, Cyprus, Jordan, Kuwait, Malaysia, Thailand, UAE and Qatar. All of the above countries MUST contact our customer support team for an invoice. Orders to these countries cannot be made via our online store. 

If you have any other questions please contact our team

  • Worldwide delivery available
  • 2 Year Guarantee
  • Delivering Customer Satisfaction
  • 28 Day No Hassle Returns
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