DELIVERY

We Deliver Worldwide

We deliver to over 70 countries worldwide using our selected courier and logistic companies. During the checkout process you will be provided a choice of delivery options and prices based on your location. Once your order has been placed, please allow up to 2 days handling if the item is available. If the location you wish to deliver to is not in the list below please email our support team for a custom quote. Please note that some locations will require to pay customs duties and taxes on import, please see further details below.

UNITED KINGDOM

  • Spend over £60 for FREE delivery (3-5 working days) 
  • Standard delivery (3-5 working days) 
  • Express delivery (1-2 working days) 
  • Highlands and Channel Islands (1-4 working days)

We use DHL Express and/or DPD to deliver our products across the UK.

INTERNATIONAL (70 COUNTRIES)

We use DHL Express, DHL Economy and/or DPD to deliver our products around the world. Each service is trackable and requires a signature upon delivery. Delivery prices and options are provided during the checkout process.

Zone 1 & 2:  1-4 days

Ireland, Belgium, Jersey, France, Germany, Luxembourg, Netherlands, Monaco 


Zone 3:  1-4 days

Austria, Sweden, Denmark, Italy, Portugal, Spain, San Marino 


Zone 4: 1-4 days

Andorra, Estonia, Greece, Lithuania, Malta, Slovakia, Slovenia, Croatia, Cyprus, Czech Republic, Hungary, Latvia, Poland, Romania 


Zone 5: 2-5 days

United States 


Zone 6: 1-4 days

Albania, Gibraltar, Liechtenstein, Montenegro, Serbia, Switzerland, Canary Islands, Iceland, Israel, Norway, Turkey 


Zone 7: 2-5 days

Canada, Mexico, Moldova, Ukraine 


Zone 8: 2-5 days

Australia, Bahrain, Bhutan, Cambodia, China, Hong Kong, Indonesia, Japan, Kuwait, New Zealand, Oman, Philippines, Qatar, Taiwan, Thailand, United Arabs Emirates, Vietnam Macau, Malaysia, Nepal, Singapore, South Africa, South Korea, Sri Lanka


Zone 9: 3-7 days

Jordan, Saudi Arabia, Solomon Islands, India


Zone 10: 3-7 days

Argentina, Antigua & Barbuda, Bahamas, Barbados, New Caledonia, Turks & Caicos Islands, Lebanon, Saint Barthelemy, Saint Kitts, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent.


CUSTOMS DUTIES & TAXES

This only applies to orders outside the UK: Customs duty & taxes (VAT) are not included in the prices you see at the checkout, and you may be required to pay Import Duties and VAT upon receipt of your order or at a later date, depending on the requisites of your customs authority. These charges must be paid by the customer. We are not responsible for any import duties or fees charged upon arrival to any other country. Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimise the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labelling, packing, declarations, invoices, etc.) in an email to our support team. We are more than happy to follow your instructions.

COLLECTIONS (Commercial Only)

We do allow orders to be collected from our UK or China warehouse. Please note this must be agreed to by our team before arranging collection. This service only applies to our commercial customers. A suitable date and time will be approved by both parties. The persons/company collecting should notify our team 30mins before collection. Please contact a member of our team if you wish to use this service, 

Tracking your order

Once your order is placed, you'll be able to check its progress easily. You will be sent a shipping notification (by email or SMS) once your order has been dispatched which will include your tracking number. Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with the courier via their SMS or email service. Our couriers aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed (if your in the UK). In the unlikely event that your goods do not arrive on time, please complete our contact form or telephone 01487 7732110 (From outside the UK: +44 (0)1487 7732110) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

If you need a custom delivery quote please contact our team

  • Worldwide delivery available
  • 2 Year Guarantee
  • Delivering Customer Satisfaction
  • 28 Day No Hassle Returns
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